Legal

Terms & Conditions

Effective date: August 29, 2026

These Terms & Conditions (the “Terms”) are a legally binding agreement between you and Eco Capital Ventures LLC, a Wyoming limited liability company (“Truva,” “we,” “us,” or “our”), governing your use of the Truva mobile application, website, and related services (the “Services”).

By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

PLEASE READ SECTION 2 (NOT MEDICAL ADVICE) AND SECTION 13 (DISPUTE RESOLUTION AND ARBITRATION) CAREFULLY. Section 13 requires U.S. users to resolve most disputes through binding individual arbitration rather than in court, unless you opt out within 30 days.

1. What Truva Is

Truva provides informational safety assessments of cosmetic and personal care products, personalized to the health conditions and life stage you choose to tell us about. The conditions and life stages supported by the App may change over time. Product scores and related content are generated from published ingredient and safety information and Truva’s own assessment methodology. The Services are currently offered in the United States and Canada; we make no representation that they are appropriate or available for use in other locations.

2. Not Medical Advice

Truva is not a medical device, medical service, or healthcare provider, and nothing in the Services is medical advice.

The Services are for general informational purposes only. They do not constitute medical advice, diagnosis, or treatment, and are not a substitute for the advice of a physician, dermatologist, obstetrician, midwife, pharmacist, or other qualified healthcare professional.
No physician-patient or other clinical relationship is created by your use of the Services.
Product scores are informational estimates. Ingredient data may be incomplete, outdated, or inaccurate, product formulations change without notice, and individual reactions to ingredients vary. A favorable score is not a guarantee that a product is safe for you, and an unfavorable score is not a determination that a product is unsafe.
Always consult a qualified healthcare professional before making decisions about products, treatments, or your health, especially if you are managing a health condition, are in a sensitive life stage such as pregnancy or breastfeeding, or are experiencing any symptoms.
Never disregard or delay seeking professional medical advice because of something you saw in the Services. If you think you may have a medical emergency, call your doctor or local emergency services immediately.

3. Eligibility and Age

You must be at least 18 years old to use the Services if you reside in the United States. If you reside outside the United States, you must be at least 16 years old, or older where the law of your jurisdiction requires a higher minimum age for services like ours. We may use your approximate location (based on IP address) to determine the applicable minimum age, and we may suspend or terminate accounts that do not meet it. By using the Services you represent that you meet the applicable age requirement and have the legal capacity to enter into these Terms.

4. Your Account

You may create an account using Sign in with Apple or Sign in with Google. You are responsible for maintaining the security of your account and the device it is used on, and for all activity under your account. Keep your information accurate. You may not share, sell, or transfer your account. Notify us at hello@truva.care if you suspect unauthorized use of your account.

You may delete your account at any time in the App’s settings (see Section 8 regarding subscriptions and Section 14 regarding the effect of termination).

5. License and Intellectual Property

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the App on Apple-branded devices that you own or control, for your personal, non-commercial use, in accordance with these Terms and Apple’s App Store terms.

The Services, including our scoring methodology, databases, software, design, text, and trademarks, are owned by Truva or our licensors and are protected by intellectual property laws. Except for the license above, no rights are granted to you.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

6. Acceptable Use

You agree not to:

use the Services for any unlawful purpose or in violation of these Terms;
copy, scrape, harvest, or systematically extract data from the Services (including product scores or our databases), whether manually or by automated means;
reverse engineer, decompile, or attempt to derive the source code or scoring methodology of the Services, except where such restriction is prohibited by law;
resell, sublicense, or commercially exploit the Services or any content from them;
misrepresent Truva’s outputs as medical advice, or present scores in a way that could mislead others about their nature;
interfere with or disrupt the Services, circumvent security or access controls, or probe or test their vulnerability without authorization;
impersonate another person or misrepresent your age or identity; or
use the Services to develop a competing product or service.

We may suspend or terminate your access for violations of this section.

8. Subscriptions, Purchases, and Free Tier

Free tier and trial. Parts of the Services are available free of charge. We may offer a free trial of Truva Pro; when a trial ends, your subscription begins and payment is charged unless you cancel before the trial period ends. Trial eligibility, length, and terms are shown in the App at signup.

Truva Pro (auto-renewing subscription). Truva Pro is offered as a monthly or yearly subscription, billed through your Apple account. Your subscription automatically renews at the end of each period, and your Apple account is charged the then-current price within 24 hours before the start of the new period, unless you cancel at least 24 hours before the current period ends. You can manage and cancel your subscription in your device settings (Settings, then your name, then Subscriptions) or at apps.apple.com/account/subscriptions. Deleting the App or your Truva account does not cancel your subscription.

Lifetime purchase. The Lifetime option is a one-time, non-renewing purchase that provides access to Truva Pro features for the operating life of the Services. “Lifetime” refers to the life of the Services, not your lifetime: if we permanently discontinue the Services, Lifetime access ends with them. The Lifetime purchase is personal to your account and non-transferable.

Pricing and changes. Prices are shown in the App before purchase and may vary by region. We may change subscription prices prospectively; for auto-renewing subscriptions, price changes apply in accordance with Apple’s subscription price-change process, which gives you notice and, where required, the opportunity to consent or cancel before the new price applies.

Refunds. Payments are processed by Apple, and refunds are handled through Apple under its media services terms; request one at reportaproblem.apple.com. We do not control Apple’s refund decisions. Nothing in these Terms limits any non-waivable statutory refund rights you have.

Feature changes. We are continuously developing the Services and may add, modify, or remove features. We will not materially degrade the core functionality of a paid tier during a period you have already paid for without providing a remedy required by applicable law.

9. Third-Party Services and Content

The Services use third-party services, including Sign in with Apple, Sign in with Google, and Apple’s in-app purchase system, which are governed by those parties’ own terms. Product, brand, and ingredient names appear for identification purposes only; Truva is not affiliated with, endorsed by, or sponsored by any cosmetic brand or manufacturer, and no score implies any relationship with a brand.

10. Apple App Store Terms

These additional terms apply because the App is distributed through Apple’s App Store:

These Terms are between you and Truva only, not Apple. Apple is not responsible for the App or its content, and has no obligation to provide maintenance or support for it.
In the event the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App (if any) to you; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
Apple is not responsible for addressing any claims by you or a third party relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims arising under consumer protection or similar legislation.
In the event of a third-party claim that the App infringes intellectual property rights, Truva, not Apple, is responsible for the investigation, defense, settlement, and discharge of the claim to the extent required by these Terms.
You represent that you are not located in a country subject to a U.S. government embargo or designated a “terrorist supporting” country, and are not on any U.S. government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

11. Disclaimers of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT PRODUCT SCORES, INGREDIENT DATA, OR ANY OTHER CONTENT IS ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR YOUR PARTICULAR HEALTH CIRCUMSTANCES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

Consumer notice (Canada and other jurisdictions with non-waivable consumer rights): Some jurisdictions do not allow the exclusion of certain warranties or guarantees. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, and the disclaimers above apply only to the extent permitted by the law of your place of residence.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) TRUVA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS; AND (B) TRUVA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO TRUVA (THROUGH APPLE) IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (ii) FIFTY U.S. DOLLARS (US$50).

NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, OR FOR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW. IF YOU ARE A CONSUMER IN CANADA, YOU HAVE MANDATORY STATUTORY RIGHTS THAT THESE TERMS DO NOT AFFECT.

13. Governing Law and Dispute Resolution

If you reside in the United States

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 13’s arbitration agreement.

Informal resolution first. Before filing a claim, you and Truva agree to try to resolve the dispute informally: send a written description of the dispute to hello@truva.care, and we will do the same to your account email. If the dispute is not resolved within 60 days, either party may proceed as below.

Binding arbitration. You and Truva agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that (a) either party may bring an individual claim in small claims court, and (b) either party may seek injunctive relief in court for infringement or misuse of intellectual property. Arbitration will take place in your county of residence or remotely by videoconference; AAA’s consumer fee schedule applies, and we will pay filing and arbitrator fees to the extent required by AAA rules or applicable law.

Class action waiver. All claims must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court.

30-day opt-out. You may opt out of this arbitration agreement by emailing hello@truva.care within 30 days of first accepting these Terms, with your name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

If you reside in Canada or elsewhere

Section 13’s arbitration agreement and class action waiver do not apply to you. These Terms are governed by the laws of the State of Wyoming, but you additionally benefit from any mandatory consumer protection provisions of the law of the country (and, in Canada, province) where you reside, and you may bring proceedings in the courts of your place of residence.

14. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Services (with reasonable advance notice for paying users where practicable, and any refund required by applicable law or handled through Apple).

Upon termination: your license ends; your data is deleted in accordance with our Privacy Policy and account deletion flow; and any active auto-renewing subscription continues to bill through Apple until you cancel it in your Apple account settings. Sections that by their nature should survive (including Sections 2, 5, 11, 12, 13, and 15) survive termination.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Truva and its officers, members, employees, and agents from claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms or your misuse of the Services. This section does not apply to consumers in jurisdictions where such clauses are unenforceable.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you in the App or by email at least 14 days before they take effect (or longer where required by law). Your continued use of the Services after the effective date of the updated Terms constitutes acceptance; if you do not agree, stop using the Services and, if applicable, cancel your subscription before the change takes effect.

17. General

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Truva regarding the Services.
Severability. If any provision is found unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions remain in effect.
No waiver. Our failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets, subject to the protections in Section 4 of the Privacy Policy.
Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

18. Contact

Eco Capital Ventures LLC
Email: hello@truva.care